Training Programmes

Building and Managing Strong Brands

As the competitive environment becomes increasingly challenging, strong brand building skills will be required to survive and thrive.

Key accounts are the heart of every business. Companies are increasingly adopting a key account management (KAM) approach to retain their strategic customers.

This highly interactive and non-technical course highlights how organizations and businesses grow by winning more customers and improve customer loyalty through relationship marketing methodologies.

Successful selling is about building rapport with the buyer, understanding their needs and wants and providing a product or service that matches their need.

At the end of this seminar, participants will: Acquire skills, techniques and attitude for effective and profitable direct selling. Acquire unique self image to give an edge in every sale situation.

New business is the engine of every company's growth and profitability. Your business survival is largely tied to your ability to win new customers and keep the existing ones.

This course aims at equipping the sales force with the needed skills and tools to face the challenges of sales management.

What does it take to be a new manager? What are the sources of success for new managers? What are the drivers of performance? What causes derailment?

A hands-on course in selecting, analysing and developing appropriate marketing strategies to accomplish organizational and marketing objectives.

The course introduces change management models. It is participative and 'hands on'. The course provides participants with: The skills and knowledge for managing change.

This Performance Management training course is designed for those who manage the day-to-day performance of staff. It equips delegates with the skills and techniques to ensure staff perform to the peak of their abilities.

This program will introduce to the participants powerful steps to developing a high sense of Emotional Intelligence which enables the employee to effectively manage and regulate his emotions.

An effective customer service provider needs to have the professional qualities that customers like to see before they do business with you.

This workshop is designed to give the newly appointed supervisor or team leader a good grounding in the skills required to be effective from day one.

Participants will Acquire new skills in handling Customers * Understand what Customer Satisfaction is * Understand the nature of consumer complaints and why people do or do not complain.

Health is wealth. Too much of stress can lead to ill health. Stress management is core in achieving good performance.